FAQ

Alt Universe is a storytelling platform owned and operated by Rack.lk (Pvt) Ltd. In this document, we seek to explain what kind of data we collect and how they are used on the Alt Universe platform. Our team is committed to protecting personal information and your right to privacy.

Should you have any concerns, please contact us on support@altuniverse.co

Personal Information

Alt Universe collects personal information such as your name and email address, upon creating an account on Alt Universe. Your name will be displayed with content you publish and interactions you make on our platform and will be visible to other Alt Universe users to connect and interact with you. Alt Universe’s vision is to create a thriving community for writers and readers. Your email address will not be publicly visible to any user on the platform other than yourself.

We may use your information to personalize your experience (content recommendations, personalize ads, etc) and also to develop new features and improve existing features of the platform.

We may share your Personal Information with third-party service providers or contractors who carry out tasks on behalf of us, but only where it’s necessary to provide any of the Services to you (e.g., email providers, marketing services, data analysis, consultants etc.). When we share data with third-party services that support our delivery of the Services, we ensure that they adhere to strict data protection policies.

Alt Universe may disclose your Personal Information with relevant parties in following circumstances.

  • To comply with an applicable law (including investigations of any crime), regulation, legal process or enforceable governmental request.
  • To enforce or apply our Terms of Use and other policies, including investigation of potential violations.

Non-personal information

Alt Universe uses cookies, tracking pixels and similar technologies on our platform to collect information that cannot identify you as an individual (“non-personal information”) that helps us provide our services to you and to understand how our platform is used. We also use these technologies to help deliver personalized communications and ads for Alt Universe. Alt Universe will not combine Non-personal information with Personal information at any point.

Security

Alt Universe follows stringent security measures to protect your personal data from loss, theft or unauthorized access.

Policy Changes

Our Privacy Policy may change from time to time, and you are advised to check the website regularly for updates.

How to Delete My Data

  • In order to Delete your account, simply log-into the App, go to the Edit Profile section and select Delete account. All the associated Data with your AltUniverse account will be permanently deleted within 90 Days, after you delete your account.

  • However, should you require deleting certain Data associated with your account, without deleting the account permanently, please reach out to our team at support@altuinverse.co and we will complete the deletion.

If you have any concerns regarding our privacy policies or want your personal information or related content removed from Alt Universe platform, reach out to our team support@altuniverse.co